Questions? We’ve got answers.

Once your account is set up, you can begin creating handouts or use our existing handout templates. From there, you can then share them with your clients via our sharing methods (e.g print, email, link, whatsapp). 

With the Clinic plan, multiple team members can access and use Cetra under a single admin account, enabling collaboration on handouts and ensuring consistency across your practice. With the Professional plan, each team member requires an individual account and subscription; these accounts are independent and do not support collaboration.

Cetra is designed to be intuitive, but onboarding support and guidance can be provided if needed.

You can create digital pet owner education handouts and other client education materials tailored to your practice. 

Rest assured all of our content has been researched, written and reviewed by multiple medical and veterinary professionals. You can check the sources and authors on each individual handout once logged in to Cetra.

Cetra can be accessed via laptop / desktop, mobile and tablet. Users can share resources from any device too.

Of course! We welcome any feedback, ideas and suggestions for our platform. We have in-house medical copywriters and illustrators that are working hard to create a comprehensive library of conditions!

Handouts are shared via a secure public URL, which can be printed or sent by SMS, email, Whatsapp, unique link or added to your practice management system (PMS).

Yes, you can edit and tailor the handout content to suit your needs, as well as annotate/mark up any of our diagrams and illustrations.

Sharing is unlimited on Pro and Clinic plans, allowing you to send or print as many handouts as needed. Please refer to our fair use policy for more information.

Unfortunately, we don’t have this feature at the moment, however if you think it would be beneficial then please request it via our feedback form.

You can provide detailed feedback directly in the Cetra platform, or you can email us at hello@cetrahealth.com

We only store the data that you save onto our platform, this includes client name, animal DOB and PMS number. This data is only stored when you choose to save a whiteboard drawing to a client record.

No client email addresses or contact information are stored on Cetra for Vets.

Team members can be added by the account admin through the Clinic admins profile page. From there, you can invite users to join your practice workspace.

Clinic plan users can upload and manage their logo within account settings/profile. Once added, your logo will automatically appear on your handouts. You can also upload your logo directly on the handout page.

Open the handout you wish to edit and select the customise option. This will allow you to modify text or use the whiteboard tools where available. From there you can save the handout to your personal workspace or allocate to a client in your clinic workspace to send them a copy.

When editing or creating a handout on a Professional or Clinic plan, select the option to save to your personal workspace before exiting.

Professional and Clinic plan users can choose to save content directly to the shared clinic workspace, making it accessible to the wider team.

Most handouts can be created or adapted in just a few minutes. You can then save them into your workspaces for repeated use.