Privacy and Cookie policy for Cetra.
This cookie policy explains how Cetravets.com ("we", "us", or "our") uses “cookies” and similar technologies on our platform. We encourage you to read this policy in full so that you understand what information we collect using cookies and how that information is used.
What are cookies?
2.1 A cookie is a small text file containing an identifier that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
2.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
2.3 Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.
2.4 For more information, please visit allaboutcookies.org
What cookies do we use?
3.1 Cookies help us understand how our website is being used, and how you navigate between pages. We use cookies for the following purposes:
Strictly Necessary Cookies - These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you, which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not function without them. These cookies do not store any personally identifiable information.
Performance Cookies - These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.
Functional Cookies - These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these services may not function properly.
Targeting Cookies - These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Social Media Cookies - These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies, you may not be able to use or see these sharing tools.
Cookies used by our service providers
4.1 Our service providers use cookies, and those cookies may be stored on your browser when you visit our website.
4.2 We use Google Analytics. Google Analytics gathers information about the use of our website by means of cookies. The information gathered is used to create reports about the use of our website. You can find out more about Google's use of information by visiting Google privacy partners and reviewing Google's privacy policy.
4.3 We use a Facebook pixel on our website. Using the pixel, Facebook collects information about the users and how they use our website. The information is used to personalise Facebook advertisements and to analyse the use of our website. To find out more about Facebook pixel and about Facebook's use of personal data generally, please see Facebook cookies policy and Facebook privacy policy. The Facebook cookie policy includes information about controlling Facebook's use of
cookies to show you advertisements. If you are a registered Facebook user, you can adjust how advertisements are targeted by following the instructions at their help centre.
4.4 We use Klaviyo to manage our customer database. This service uses cookies for onsite tracking. You can view their privacy policy for further details.
How to manage cookies
There are various ways for you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
- Chrome
- Safari
- Firefox
- Edge
- Internet Explorer
5.2 Blocking all cookies will have a negative impact upon the usability of many websites.
5.3 If you block cookies, you will not be able to use all the features on our website.
Cookie preferences 6.1 You can manage your preferences relating to the use of cookies on our website by using the cookie icon on our site.
Updates
7.1 We may update our Cookie Policy from time to time. This might be for a number of reasons, such as to reflect a change in the law or to accommodate a change in our business practices and the way we use cookies. The last modification date of this document is 20 March 2024.
7.2 For any questions and comments regarding this Cookies Policy, please email hello@cetrahealth.com or write to Cetra for Vets (Health Books UK Ltd), Birchgrove Crosswood, Aberystwyth, SY23 4AT.
Privacy policy
Health Books UK Ltd T/A Cetra for Vets respects your privacy and is committed to protecting your personal data. This privacy notice will inform you of our use of any data collected by us, how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.
Definitions and interpretation
1. In this privacy policy, the following definitions are used:
i. Data
Collectively all information that you submit to Health Books UK Ltd T/A Cetra for Vets via the website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
ii. Data protection laws
Any applicable law relating to the processing of personal Data, including but not limited to GDPR, and any national implementing and supplementary laws, regulations and secondary legislation;
iii. GDPR
The UK General Data Protection Regulation;
iv. Controller:
Health Books UK Ltd T/A Cetra for Vets is the controller and responsible for your personal data. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us at hello@cetrahealth.com; Health Books UK Ltd
Health Books UK Ltd T/A Cetra for Vets, a company incorporated in with registered number 40885560 whose registered office is at Birchgrove, Aberystwyth, SY23 4AT;
vi. User or you
Any third party that accesses the Website and is not either (i) employed by Health Books UK Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Health Books UK Ltd and accessing the Website in connection with the provision of such services;
vii. Website
The website that you are currently using, https://www.cetravets.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
2. In this privacy policy unless the context requires a different interpretation:
The singular includes the plural and vice versa;
References to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy; reference to a person includes firms, companies, government entities, trusts and partnerships; “Including” is understood to mean “including without limitation”; reference to any statutory provision includes any modification or amendment of it; the headings and sub-headings do not form part of this privacy policy.
Scope of this privacy policy
3. This privacy policy applies only to the actions of Health Books UK Ltd and Users with respect to the Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
4. For purposes of the applicable Data Protection Laws, Health Books UK Ltd is the “data controller”. This means that Health Books UK Ltd determines the purposes for which, and the manner in which, your Data is processed.
How we collect Data
5. We collect Data in the following ways:
Data is given to us by you; and Data is collected automatically. Data that is given to us by you.
6. Health Books UK Ltd will collect your Data in a number of ways, for example when you:
- Contact us through the Website, by SMS, by telephone, post, e-mail or through any other means
- Create an account on our Website; subscribe to our newsletter
- Give us some feedback
- Enter a competition, promotion or survey
Data that is collected automatically
7. To the extent that you access the Website, we will collect your Data automatically, for example:
We automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your equipment, browsing actions, the date, times and frequency with which you access the Website and the way you use and interact with its content.
How we use your personal data
8. We will only use your personal data when the law allows us to. Without sharing your information with our trusted and accredited partners (e.g. Stripe), we would not be able to process any subscriptions.
9. Data collected by this Website for customers who do not have a login account is used to:
- Take and fulfil customer subscriptions
- Administer and enhance the Website and service
- Only disclose information to third parties for goods delivery purposes
10. Data collected by this Website for customers who have a login account is used to:
- Take and fulfil customer orders;
- Administer and enhance the site and service;
- Issue a unique identifier (e.g. customer login);
- Monitor customer account status beyond that required for individual purchases;
- Only disclose information to third-parties for goods delivery purposes
11. Promotional offers from customer orders
We may use your identity, contact, technical, usage and profile data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.
Keeping Data secure
12. We will use technical and organisational measures to safeguard your Data, for example:
Access to your account is controlled by a password and a username that is unique to you. We store your Data on secure servers.
13. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this email address: hello@cetrahealth.com.
14. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit https://www.getsafeonline.org. Get Safe Online is supported by HM Government and leading business.
Data retention
15. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy. After this period, we may continue to hold your personal Data while your account is open with us and/or you have asked to receive our newsletter until you request that the Data be deleted.
16. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
Your rights
17. You have the following rights in relation to your Data:
Right to access - the right to request
(i) copies of the information we hold about you at any time, or
(ii) that we modify, update or delete such information. If we provide you with access to the
information we hold about you, we will not charge you for this, unless your request is “manifestly
unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
Right to erase - the right to request that we delete or remove your Data from our systems.
Right to restrict our use of your Data - the right to “block” us from using your Data or limit the way in which we can use it.
Right to data portability - the right to request that we move, copy or transfer your Data.
Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.
18. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing your Data (where consent is our legal basis for processing your Data), please contact us via this email address: hello@cetrahealth.com
19. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
20. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
21. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
Links to other websites
22. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the consent of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.
General
23. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
24. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
25. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
26. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
Changes to this privacy policy
27. Health Books UK Ltd reserves the right to change this privacy policy as we may deem necessary from time to time as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alternations.
You may contact Health Books UK Ltd T/A Cetra for Vets by email at hello@cetrahealth.com.